The senior telecommunication engineer supports the voice infrastructure over multiple platforms. Responsibilities include installation, administration and maintenance of the telecommunications equipment. Develop and document standards for the telecommunication system. Provide technical advice and guidance to junior engineers on voice communications and the processes involved in systems support.

Responsibility

% Of Time

Plan, design, implement and maintain telecommunications systems.

25%

Ensures the highest levels of telecommunication security and protection from disaster to ensure business continuity of telecommunications systems.

25%

Analyze the needs of the organization to determine the best use of resources. Conduct Cost and traffic analysis to determine the best use of resources. Monitor and Analyze System Traffic and prepare reports.

20%

Perform maintenance, installations, upgrades, and other technical duties related to the operation of the telecommunications systems.

10%

Serves as a liaison with internal departments, vendors and other third-party providers. Automate tasks and monitor their effectiveness. Resolves issues other tiers of support have escalated/transferred. Communicate courteously and effectively with users as needed.

10%

Stays knowledgeable of emerging trends and industry practices. Ensures compliance with telecommunications engineering standards and guidelines.

10%

Performs other job-related duties as assigned.

Required Education

Course of Study

Bachelor's Degree or 6+ years relevant experience

IT related field

Preferred Education

Course of Study

Master's Degree

IT related field

Relevant Experience

Supervisory Experience

6 - 10 yrs minimum

0 - 3 yrs minimum

Language(s) Required

Language(s) Preferred

English

• Proven experience with legacy and VOIP telecommunications systems

• Proficiency using office productivity software such as MS Office, Teams etc.

• Technical understanding of network as applied to VoIP, SIP, Internet standards, and protocols.

• Demonstrated understanding of telephony and all that it encompasses in relation to trunks, endpoints and any associated adjuncts.

• Cisco CUCM, CUC, UCCX, Fortinet Fortivoice, Avaya IP Office, Legacy Key Systems

Information Technology

SSC Light: Physical Demands: While performing the essential functions of this position, the associate is regularly required to sit, use hands or fingers to handle, hold or feel objects, tools or controls, talk, see, hear and perform repetitive movements with both hands. The employee is occasionally required to stand or walk on carpet, tile or concrete Working Conditions: Majority of the time will be spent indoors in a traditional office environment. Safety Risk Factors: The employee is rarely required to twist back and/or neck and walk on a slippery or cluttered floor surface. Overall Required Equipment a personal computer, telephone, printer, copy machine, fax machine and other general office supplies and equipment. Pulling Requirement 20 lbs. Lifting Requirement 20 lbs.

Travel Percent

Overnight

As Needed

Yes

Varied Schedule (24/7 On Call Rotation)