Overview
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Job Purpose |
Job Purpose | This role will oversee the Network Operations team supporting technical infrastructure. Also provides services for functions such as system administration, incident/problem management, project management and implementation. |
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Essential Responsibilities |
Percent Of Responsibilities | Responsibility | % Of Time | Manages and directs all aspects of the Network Operations team, including assignment of IT projects and/or production support and maintains customer service-oriented environment. Ensures team members receive detailed, accurate and timely training for all new and existing job functions. Manages key IT projects within the Network Operations team. | 40% | Responsibility includes day-to-day supervision of the Network Operations team, ensuring the availability of the supported networks and systems, as well as building and maintaining partnerships with the infrastructure, architecture, application, and support teams. | 40% | Ensures operational problems are identified, escalated, communicated, and resolved in a timely manner and a root cause and permanent solution is applied. Maintains positive relationships with all vendors. | 20% |
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Disclaimer | Performs other job-related duties as assigned. |
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Qualifications |
Required Education | Required Education | Course of Study | Bachelor’s Degree | Computer Information Systems, Information Technology |
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Preferred Education | Preferred Education | Course of Study | | |
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Relevant Experience | Relevant Experience | Supervisory Experience | 6- 10 years minimum | 1 – 5 years minimum |
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Language Requirements | Language(s) Required | Language(s) Preferred | English | English & Spanish |
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Knowledge, Skills & Abilities Required | - Knowledge and understanding of Network Architecture and infrastructure standards.
- Strong customer service skills while ensuring adherence to and support of policies and architectural standards.
- Working knowledge of FortiNet Infrastructure, Cisco IOS, Cisco Prime, Riverbed Performance Management Platform, and current enterprise architecture designs and systems.
- Proven experience leading, coaching, developing and directing the work of others.
- Ability to communicate effectively both written and verbal.
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Knowledge, Skills & Abilities Preferred | - Advanced Networking certifications.
- Experience in various network analysis tools.
- ITIL Certification
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Environmental Factors |
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Environmental Factors | SSC Light: Physical Demands: While performing the essential functions of this position, the associate is regularly required to sit, use hands or fingers to handle, hold or feel objects, tools or controls, talk, see, hear and perform repetitive movements with both hands. The employee is occasionally required to stand or walk on carpet, tile or concrete Working Conditions: Majority of the time will be spent indoors in a traditional office environment. Safety Risk Factors: The employee is rarely required to twist back and/or neck and walk on a slippery or cluttered floor surface. Overall Required Equipment a personal computer, telephone, printer, copy machine, fax machine and other general office supplies and equipment. Pulling Requirement 20 lbs. Lifting Requirement 20 lbs. |
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Location and Travel Requirements |
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Travel Percent, Overnight & Motus | Travel Percent: 20% | Overnight: Yes | Motus Eligible: N/A |
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