This role is an entry level role and will learn the processes for developing quality requirements and testing processes for IT solution delivery.  In this role the incumbent will learn and support the IT Portfolio of applications and ensure documentation is kept current. 

Responsibility

% Of Time

Learns how to explore, identify, and document business requirements, focusing on understanding and prioritizing business dependencies. Learns how to develop functional requirements based on the gathered business requirements, perform gap analysis, business process re-engineering, and problem-solving activities to meet the business needs.   

30%

Develops strong relationships with all key business stakeholders to gain full understanding of business processes. Learns the IT Portfolio of systems and keeps documentation current to provide support of systems for performance, stability, and business continuity.

30%

Learns to support the IT Portfolio systems for configuration, administration, performance, stability, and business continuity.  Understands processes, conducts basic troubleshooting, learns the technical product and system processes.  Provides basic on-call support.  Coordinates with vendor support to enter and follow up on the resolution of trouble tickets.

25%

Participates in technical design to learn and ensure requirements are met. Communicates what has been deployed and works with QA to define the testing approach.  Learns processes to perform testing and facilitate user-acceptance testing of new application systems and technologies.

15%

Performs other job-related duties as assigned.

Required Education

Course of Study

Bachelor’s Degree

Information Technology, Computer Science, Business Administration or related field

Preferred Education

Course of Study

Relevant Experience

Supervisory Experience

0-3 years

N/A

Language(s) Required

Language(s) Preferred

English

English & Spanish

• Excellent analytical, problem-solving skills
• Demonstrates effective organizational, planning and time management skills
• Ability to operate independently and manage complex assignments and concurrent tasks
• Ability to effectively convey complex and detailed technical information
• Sound decision-making and independent judgment
• Ability to build relationships and collaborate with business and other IT partners.
• Demonstrate effective listening, persuasion, writing and verbal communication skills
• Self-starter with the initiative to learn new processes

• Familiarity with Agile concepts and methodologies
• Understanding of Finance and/or Human Resources business processes

Information Technology 

SSC Light: Physical Demands: While performing the essential functions of this position, the associate is regularly required to sit, use hands or fingers to handle, hold or feel objects, tools or controls, talk, see, hear and perform repetitive movements with both hands. The employee is occasionally required to stand or walk on carpet, tile or concrete Working Conditions: Majority of the time will be spent indoors in a traditional office environment. Safety Risk Factors: The employee is rarely required to twist back and/or neck and walk on a slippery or cluttered floor surface. Overall Required Equipment a personal computer, telephone, printer, copy machine, fax machine and other general office supplies and equipment. Pulling Requirement 20 lbs. Lifting Requirement 20 lbs.

SEG Technology Center

Travel Percent

Overnight

Motus Eligible

No travel

No

No