Overview
Job Purpose |
Job Purpose | This role oversees teams that are responsible for engineering, installing, and maintaining high-quality modern solutions to complex problems that define the future of SEG compute and cloud platforms. This role is also responsible for leading and growing teams, as well as collaborating with product development leaders to develop robust, high-performance solutions for our customers. This role mentors and guides the technical decisions of the teams they oversee to set SEG up for long-term success, both as a product and as a team. Develops and implements business plans, policies, and procedures. Collaborates with other department leaders to prioritize project requests and incidents. Evaluates results within business units to determine if organizational objectives are being met and recommends and implements solutions to increase efficiency. Assesses and resolves issues as related to cost, design, and implementation of cloud and computer systems. | Job Purpose here |
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Essential Responsibilities |
Percent Of Responsibilities | Responsibility | % Of Time | Oversees development and implementation of business plans, policies, and procedures. Collaborates with other departments to prioritize project requests and incidents. Evaluates results within business unit to determine if organizational objectives are being met. Leads implementation of recommendations for resolution and communicates those recommendations to appropriate groups. Ensures follow-up to prevent recurring system resource conflicts. | 40% | Manages the timely execution of project deliverables, installation/upgrades, maintenance, and repairs. Mentors, shares knowledge, and guides the technical decisions of the team to set up SEG for long-term success, both as a product and as a team. Escalates project deliverables in a timely manner to next level management when necessary to maintain agreed upon project/incident timelines. | 30% | Ensures the efficient and timely resolution of issues that other tiers of support have escalated/transferred and/or incidents directly assigned to team. Prepares and interprets reporting on incident and project resolution times and effectiveness. | 20% | Stays knowledgeable of emerging trends and industry practices. Guides development and ensures compliance with IT standards, policies, and guidelines. | 10% |
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Disclaimer | Performs other job-related duties as assigned. |
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Qualifications |
Required Education | Required Education | Course of Study | Bachelor’s Degree | Computer Science, Engineering, or related field |
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Preferred Education | Preferred Education | Course of Study | Master’s Degree | Computer Science, Business, or related field |
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Relevant Experience | Relevant Experience | Supervisory Experience | 10+ yrs minimum | 5 – 10 yrs minimum |
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Language Requirements | Language(s) Required | Language(s) Preferred | English | |
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Knowledge, Skills & Abilities Required | · Strong knowledge with the compute platform domain including on premises, PaaS and cloud technology. | · Experience working with computer and networking equipment; multitasking, problem-solving, communication, and analytical skills. | · Strong knowledge of the following: server hardware and software, enterprise storage, cloud services, containers, firewalls, VPNs, LAN, MAN, WAN, TCP/IP protocols, routers, switches, gateways. · Expertise in business continuity and disaster recovery | · Experience managing an engineering team(s) on large-scale projects with technical deep-dives into cloud, compute hardware, scripts, networking, operating systems, and/or storage. | · Detailed knowledge of container orchestration systems such as Kubernetes. | · Experience in leading cross-functional teams to deliver important business outcomes. | · Experience in leading large-scale distributed systems engineering teams. · Experience in overseeing and managing large IT Vendor agreements-direct vendor management, pricing negotiation, contract review and service level agreements | · Strong execution mindset with a vision to evolve the platforms and teams. |
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Knowledge, Skills & Abilities Preferred | |
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Environmental Factors |
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Environmental Factors | SSC Light: Physical Demands: While performing the essential functions of this position, the associate is regularly required to sit, use hands or fingers to handle, hold or feel objects, tools or controls, talk, see, hear and perform repetitive movements with both hands. The employee is occasionally required to stand or walk on carpet, tile or concrete Working Conditions: Majority of the time will be spent indoors in a traditional office environment. Safety Risk Factors: The employee is rarely required to twist back and/or neck and walk on a slippery or cluttered floor surface. Overall Required Equipment a personal computer, telephone, printer, copy machine, fax machine and other general office supplies and equipment. Pulling Requirement 20 lbs. Lifting Requirement 20 lbs. |
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Location and Travel Requirements |
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Travel Percent, Overnight & Motus | Travel Percent | Overnight | Motus Eligible | 20% | No | No |
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Addendum
Space for unique knowledge, skills, and abilities or to accentuate differences between jobs with same titles in different departments. |
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