Overview
Job Purpose |
Job Purpose | This role ensures the strategic alignment, execution and delivery of company initiatives and goals that drive people, customer connection, operational excellence and growth. In this position, the individual oversees training needs analysis, designs recommendations, develops relevant content, implements training solutions and evaluates training effectiveness. Collaboration with various stakeholders is a key aspect of this role, aiming to improve associate performance, promote a culture of ongoing learning, and contribute to the overall success of the retail business. |
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Essential Responsibilities |
Percent Of Responsibilities | Responsibility | % Of Time | Leads, mentors, and cultivates a team of Region Training Managers to execute company needs by providing effective leadership and communication. | 30% | Oversees the development, implementation and evaluation of comprehensive store training programs emphasizing the customer experience and driving positive business outcomes. | 30% | Evaluates district and region performance to ensure training programs meet business needs and contribute to performance improvement. | 20% | Establishes metrics that measure the performance and success of ongoing training programs and identify areas of improvement and implement solutions that improve the effectiveness. | 10% | Develops and continuously updates training curriculum for store leadership, focusing on ongoing professional development. | 10% |
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Disclaimer | Performs other job-related duties as assigned. |
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Qualifications |
Required Education | Course of Study | Associate's Degree or 2 Yrs Relevant Experience | Business Management or Human Resources |
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Preferred Education | Course of Study | Bachelor's Degree or 4 Yrs. Relevant Experience | Training & Development, Business Management or Human Resources |
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Relevant Experience | Supervisory Experience | 6-10 Yrs Minimum | 1-5 Yrs Minimum |
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Language(s) Required | Language(s) Preferred | English | English & Spanish |
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Knowledge, Skills & Abilities Required | · Strong communication skills – written and oral · Strong analytical skills | · MS Office: Word, PowerPoint | · Strong interpersonal skills · Project Management · Time management and organization · Strategic thinking · Problem solving skills · Ability to influence without authority · Proficient in Excel |
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Knowledge, Skills & Abilities Preferred | |
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Environmental Factors |
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Environmental Factors | SSC Light: Physical Demands: While performing the essential functions of this position, the associate is regularly required to sit, use hands or fingers to handle, hold or feel objects, tools or controls, talk, see, hear and perform repetitive movements with both hands. The employee is occasionally required to stand or walk on carpet, tile or concrete Working Conditions: Majority of the time will be spent indoors in a traditional office environment. Safety Risk Factors: The employee is rarely required to twist back and/or neck and walk on a slippery or cluttered floor surface. Overall Required Equipment a personal computer, telephone, printer, copy machine, fax machine and other general office supplies and equipment. Pulling Requirement 20 lbs. Lifting Requirement 20 lbs. |
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Location and Travel Requirements |
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Travel Percent, Overnight & Motus | Travel Percent | Overnight | Motus Eligible | 20% | Yes | No |
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